Job Description

Our client, a well-established organization in the industrial and equipment services sector, is looking for a Temporary Credit & Collections Associate to join their Credit & Collections team in Grimsby, Ontario.

This is a great opportunity for a detail-oriented and customer-focused finance professional with 1–2 years of credit and collections experience who is comfortable managing customer accounts, resolving discrepancies, and following up on outstanding balances.

The initial contract is 3 months, with the possibility of extension based on business needs and performance.

Key Responsibilities

• Manage and collect outstanding customer accounts through phone and written correspondence.
• Monitor assigned accounts and proactively work to reduce delinquency.
• Handle collection-related inquiries, refunds, account adjustments, discrepancies, short payments, and reconciliations.
• Maintain strong relationships with internal and external customers, including Sales and dealers.
• Communicate and follow up with Sales and other departments regarding customer accounts and resolutions.
• Escalate complex or challenging accounts to Credit Management when required.
• Support the collection process by working with Sales and Senior Management as needed.
• Handle a high volume of phone calls and emails while maintaining a high level of customer service.
• Prepare and complete weekly and monthly reports.
• Meet established department goals, metrics, and service standards.
• Participate in team meetings and contribute to a collaborative team environment.
• Perform other related duties as required.

Qualifications

• 1–2 years of experience in Credit & Collections.
• Working knowledge of finance, billing, and collections procedures.
• Hands-on experience with Microsoft Dynamics 365 (D365) is strongly preferred.
• US Credit & Collections experience is highly preferred.
• Post-secondary education in Business Administration, Finance, Accounting, or a related field is an asset.
• French/English bilingualism is an asset.
• Strong attention to detail with excellent analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Adaptable and able to quickly learn new processes, systems, and tools.
• Ability to handle challenging situations professionally and make sound decisions while following established procedures.
• Strong Microsoft Office and spreadsheet skills.
• Ability to work effectively within a team and across departments.