Job Title: Technical Product Owner / BSA
Contract: 6 months to start with high chance of extension

On behalf of our client, we are seeking a Technical Product Owner who thrives on solving real-world problems, loves turning complexity into clarity, and gets excited when technology makes life easier for people. In this role, you will be a key player in our client’s digital transformation journey: working with passionate teams of developers, product owners, and business stakeholders to make their customer and employee platforms smarter, faster, and friendlier.

Responsibilities

• Wear multiple hats as Product Owner, Scrum Master and Business Analyst to drive success.
• Establish requirements, N+2 healthy backlog, delivery plan for various workstreams
• Prioritize various work streams including BAU enhancements, business project intakes, modernization to modern stack, production incidents and technical debt resolutions.
• Lead engaging discovery sessions with business and technical teams to explore needs, challenges, and opportunities.
• Understand business domain knowledge, business process flows, technical flow within IT Systems
• Translate ideas into user stories, epics, personas, and acceptance criteria that developers love to work from.
• Create beautiful, functional process maps, data flows, and documentation that connect the dots.
• Facilitate technical impact assessment, analysis, obtain signoffs on solution design, architecture review board/design council etc.
• Lead the design, functional & technical documentation of scalable, user-centered solutions that improve both customer and internal user experiences.
• Help shape and prioritize the product backlog, run scrum ceremonies, track action items, and contribute to Agile delivery with your team.
• Partner with QA & UAT leads to support test planning, cases, and validation to ensure we build things right.
• Support production troubleshooting by conducting root cause analysis and helping to implement fixes that stick.
• Collaborate with Delivery Managers and Business Leaders to keep work on track and aligned with the business strategy.
• Build trusted relationships with engineering, product, business operations, customer service, and vendor teams.
• Serve as a bridge between technical teams and business stakeholders, ensuring alignment and shared understanding.
• Use data and insight to inform decision-making and steer conversations toward outcomes.
• Provide crispy status reports, communication to executives.

Qualifications

• 5+ years of experience as a Product Manager, Technical Product owner, or Business Systems Analyst, with 10+ year of Technical Experience
• Experience managing programs across multiple teams or business units with strong organizational coordination skills.
• Strong skills in requirements of elicitation, documentation, process design, and Agile delivery.
• Experience using Azure DevOps OR JIRA/Agile Tool to manage requirements, user stories, and delivery progress.
• A collaborative mindset with great communication skills—you translate between business and tech with ease.
• Curiosity, adaptability, and a love for turning complexity into simple, human-centered solutions.
• Familiarity with customer engagement platforms, digital workflows, or field service systems is a strong asset.
• PMP or Agile certifications are a plus—but your ability to execute matters more.