Job Description

Our client, a well-established national organization, is seeking an Accounts Receivable Agent to join their large and collaborative collections team on an urgent contract basis. This position is a contract arrangement and offers an excellent opportunity for an experienced Accounts Receivable or Collections professional to contribute within a fast-paced corporate finance environment.

The successful candidate will play a critical role in supporting the organization's financial health by managing customer accounts, driving collections activities, resolving payment disputes, and maintaining positive customer relationships.

Key Responsibilities

• Manage daily collections activities for an assigned portfolio of customer accounts.
• Proactively contact customers via phone, email, and other communication channels to secure payment of outstanding balances.
• Monitor aged receivables and follow up on overdue, unapplied, or unidentified payments.
• Investigate and resolve customer disputes related to invoices, pricing discrepancies, billing issues, and payment inquiries.
• Collaborate with Sales, Customer Service, and other internal departments to ensure timely resolution of account issues.
• Identify potential credit risks and escalate concerns when necessary.
• Maintain strong customer relationships while balancing collection objectives.
• Accurately document collection activities, customer communications, and follow-up actions within internal systems.
• Support process improvement initiatives and contribute to achieving departmental collection targets.
• Assist with other accounts receivable and administrative duties as required.

Qualifications
Required

• Minimum 3 years of Accounts Receivable, Collections, or related finance experience.
• Strong understanding of accounts receivable processes and basic accounting principles.
• Excellent customer service, communication, negotiation, and conflict-resolution skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Detail-oriented with strong analytical and problem-solving skills.
• Comfortable working independently while collaborating with cross-functional teams.

Preferred

• Experience managing a portfolio of customer accounts and meeting collection objectives.
• Commercial collections experience.
• Experience using ERP systems such as SAP, Oracle, or similar platforms.
• Proficiency with Microsoft Excel, Google Workspace, and other business applications.
• Bilingual French/English communication skills are considered a strong asset.
• Post-secondary education in Accounting, Finance, Business Administration, or a related field is preferred.