Job Description

Our client is a rapidly expanding organization looking to strengthen their IT operations. As they scale their mobile workforce and service capabilities, they require a Senior Systems Administrator with a deep specialization in the IFS Suite, specifically focusing on Workforce Management (WFM), Field Service Management (FSM) and Planning & Scheduling Operations (PSO) environments. In this role, you will be the technical backbone for scheduling optimization, dispatching logic, and mobile workforce operations.

Responsibilities:

• Manage and maintain the IFS Cloud and IFS FSM environments, ensuring high availability and performance.
• Configure and optimize IFS PSO (Planning & Scheduling Optimization) parameters to align with evolving business constraints and SLAs.
• Oversee the end-to-end Mobile Workforce experience, ensuring the mobile application is synced, updated, and functional for field technicians.
• Design and implement complex User Permissions, Security Roles, and Access Control Groups within IFS.
• Performing routine maintenance, upgrades, and patches for IFS applications to ensure peak performance.
• Ensure data integrity and security protocols are met across all WFM modules.
• Design, build, and maintain custom Workflows and Events to automate manual business processes.
• Act as the Tier 3 escalation point for complex technical issues related to scheduling, dispatch, and integration errors.
• Lead "continuous improvement" initiatives by identifying underutilized IFS features that can drive operational efficiency.

Qualifications:

• 10+ Years of experience as a Senior Systems Administrator
• 5+ Years of experience working within the IFS Suite: WFM, FSM, PSO, IFS Cloud, etc.
• Proficiency with the Dispatch Console, mobile app configuration, and Appointment Booking.
• Data Management skills for analyzing, troubleshooting, and managing data related to resources, technicians, and tasks.
• Knowledge of server management, network administration, and SQL, with experience in cloud technologies.
• Ability to identify and resolve complex system issues.
• Ability to translate complex IFS technicalities into non-technical verbiage for stakeholders.