Job Description

Title: Service Delivery Manager

Full-time permanent opportunity

Location: Flexible in-office Oakville/Mississauga

Our client is looking for a Service Delivery Manager to join their growing team of high-performers. The ideal candidate will be heavily customer-facing, overseeing the entire lifecycle of hardware and software installations including planning, solutioning, implementation and support. The overall client onboarding and delivery will be your top priority aiming to ensure a seamless customer experience.

Responsibilities:

• Manage net new hardware & software implementations and act as the go-to contact for all customer onboarding post sales deals.
• Manage physical inventory, including assembly, packing, and refurbishment of hardware.
• Coordinate and support field services and technicians for installations and relocations.
• Handle shipping and logistics, including customs clearance for international shipments.
• Provide ongoing remote support to technicians and customers.

Qualifications:

• 3+ years experience in a similar service or customer-facing role.
• Proven professional experience with a product or service-based company.
• Proven experience managing end-to-end implementations with customers.
• Strong attention to detail and organizational skills.

Nice-to-haves:

• Familiarity with the construction industry.
• Experience with inventory management and light technical troubleshooting.