Job Description

Permanent Full-time Position
Hybrid Model: x1 per week on-site in Bolton (as needed)

Are you a highly experienced business analyst with a deep understanding of the insurance industry, particularly with claims workflows? Do you excel at translating complex business needs into clear, actionable technical requirements and leading documentation efforts for major tech initiatives? Our client has an exciting opportunity for a Business Analyst to play a pivotal role in modernizing their technology stack for planned expansion and growth across North America. As a senior Business Analyst, you will be an integral part of our client's journey to evolve their SaaS-based platform. You will be responsible for leading the documentation of business needs and translating them into comprehensive specifications for development. You will also be a key driver in defining and refining existing documentation processes.

Responsibilities

• Lead stakeholder engagement to capture and document business requirements for new features and functions.
• Create and manage detailed documentation in Azure Dev Ops, including business requirements, functional specifications, and user stories.
• Develop, maintain, and oversee test plans and strategies.
• Manage the user acceptance process.
• Analyze and map existing claims workflows to identify areas for modernization and improvement.
• Translate complex business requirements into technical specifications for the development team.
• Collaborate closely with the Product & Scrum teams to ensure alignment and clarity throughout the project lifecycle.
• Assist in leading the team to deliver projects to clients in an efficient and effective manner.
• Coordinate and participate in product design reviews and documentation reviews.
• Plan, prioritize, and work with IT to schedule resources and coordinate implementation with project teams to optimize quality and cost effectiveness.
• Serve as the key link between the business and technology teams, ensuring the final product meets the strategic goals of the organization.

Qualifications 

• 7+ years of experience as a Business Analyst, specifically within a technology team and ideally with Product Manager exposure as well.
• Extensive experience in the insurance industry, with an in-depth understanding of claims processes and workflows.
• Proven expertise in capturing business requirements, documenting functional specifications, and user stories.
• Advanced proficiency with Azure Dev Ops and HubSpot for project and documentation management and process tracking.
• Experience working with SaaS-based platforms and a deep understanding of the software development lifecycle.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with both business and technical stakeholders at all levels.
• Strong background in translating business needs into technical specifications.