Job Description

Work Type - Hybrid (4 days in office)

We’re looking for a Senior Technical Product Owner / Senior BSA Lead to help shape the future of our customer experience platforms. You’ll play a critical role in our digital transformation journey—working closely with developers, product owners, and stakeholders to build smarter, faster, and more intuitive platforms for both customers and employees.

What You’ll Do

• Lead discovery sessions with business and technical teams to uncover needs, challenges, and opportunities.
• Translate concepts into clear user stories, epics, personas, and acceptance criteria that drive developer productivity.
• Develop process maps, data flows, and solution documentation that bring clarity and structure.
• Use SQL and data analysis to support solution design and verify outcomes.
• Design scalable, user-focused solutions that enhance customer and employee experiences.
• Shape and manage the product backlog, contribute to sprint planning, and drive Agile delivery.
• Collaborate with QA to support test case planning and validation to ensure high-quality solutions.
• Support production issue resolution through root cause analysis and long-term fixes.
• Partner with Delivery Managers and Scrum Masters to align delivery with business strategy and timelines.

Collaboration & Influence

• Build strong relationships across engineering, product, operations, customer service, and vendor teams.
• Act as the key liaison between technical teams and business stakeholders, ensuring alignment and clarity.
• Use insights and data to guide decisions and facilitate outcome-driven discussions.

What You Bring

• 5+ years of experience as a Product Manager, Technical Product Owner, or Senior Business Systems Analyst.
• Proven track record managing initiatives across multiple teams or business units.
• Expertise in requirements gathering, process design, and Agile delivery practices.
• Proficiency with Azure DevOps for managing user stories, backlogs, and progress tracking.
• Working knowledge of SQL for data analysis and troubleshooting.
• Excellent communication skills—able to bridge the gap between business and technical audiences.
• A problem-solver’s mindset with the ability to simplify complex processes.
• Experience with customer engagement platforms, digital workflows, or field service systems is a strong asset.
• Certifications in PMP or Agile methodologies are a plus, though a strong ability to deliver results is most important.