Job Description

Our client, a leader in the logistics and transportation sector, is currently hiring a Full-Time Account Manager. This is a Direct Hire opportunity ideal for someone with a proactive mindset, strong customer service skills, and proven experience in a fast-paced 3PL environment.

As an Account Manager, you will be responsible for maintaining and strengthening relationships with existing customers while managing the day-to-day operations of assigned accounts. You’ll serve as the primary point of contact, ensuring smooth operations and timely problem resolution.

Key Responsibilities:

• Build and maintain professional relationships with assigned customers
• Provide updates to customers and internal sales teams as needed
• Collaborate with Customer Service to monitor shipment pickups, in-transit updates, and deliveries
• Proactively manage delays and minimize customer impact
• Work with internal teams to ensure compliance with bond usage and documentation
• Handle customer complaints with professionalism and efficiency
• Manage full-cycle order processing and ensure all data is accurately entered into the TMS system
• Track and communicate shipment status from pickup to delivery
• Ensure all documentation is accurately completed and stored
• Provide quotes for both ad hoc and contract business
• Coordinate with drivers and third parties to facilitate on-time deliveries

Requirements:

• Minimum 2 years of experience as an Account Manager in a 3PL environment
• Experience working with freight forwarders
• Strong sales mentality and proactive approach to problem-solving
• Excellent communication and relationship-building skills
• Solid understanding of North American trucking regulations and geography
• Ability to work independently and as part of a collaborative team
• Detail-oriented with strong planning and organizational skills