Job Description

Our client working in veteran services is hiring for a Insurance Operations Clerk to join their team on a1 year contract. This is working in a hybrid model, working 2 days onsite per week in St. Laurent.

In this role, you’ll support the processing and administration of life insurance and long-term disability (LTD) applications for members. This is a great opportunity for someone with strong organizational skills and a strong attention to detail with an interest in office administration and insurance.

The successful candidate must be fluently bilingual in English and French and must currently hold a valid reliability clearance. 

Key Responsibilities

• Log and track insurance applications and documents in our system (CRM).

• Review and process life insurance applications in line with guidelines.

• Provide information to clients and internal staff about insurance products, pay allotments, and LTD coverage.

• Verify insurance coverage, premium calculations, and other key details.

• Communicate with insurers about technical or medical information.

• Request and collect additional medical records when needed.

• Prepare insurance certificates and related documents.

• Support the LTD claims process for CAF members.

• Scan, index, and manage documents electronically.

• Draft correspondence and create reports.

• Ensure data accuracy and confidentiality at all times.

• Assist with incoming mail and general office duties.

Qualifications

Education & Experience:
One of the following:

• College diploma or certificate in Business Administration (or related field)

• High school diploma with experience in insurance or office administration

• Must hold a valid reliability clearance
  
  
• Must be fluently bilingual in both English and French

Knowledge of:

• General office and record management practices

• Insurance and medical terminology (an asset)

• Basic accounting and time management

• Non-public funds (NPF) administration (an asset)

Skills & Abilities:

• Data entry, filing, and document scanning

• Strong communication and proofreading

• Attention to detail and time management

• Ability to manage confidential information