Our client is looking for a Bilingual Administrator for the Registration department. This is a full-time permanent role that is hybrid in Toronto. The role offers 4 weeks vacation, a full benefits package and a pension.

This role is ideal for a highly organized, detail-oriented, and service-driven individual who communicates effectively in both English and French. The successful candidate will play a key role as a first point of contact, providing guidance to individuals navigating the application and registration process.

Roles and Responsibilities

• Serve as the first point of contact for general inquiries received via phone, email, or other channels.

• Communicate clearly and professionally in both English and French with applicants and registrants regarding registration and renewal procedures.

• Review, assess, and track educational applications and supporting documents to determine eligibility for registration, escalating complex cases as needed.

• Process various requests and update records accurately in the database.

• Review and assess applications related to professional corporations and ensure compliance with relevant requirements.

• Carry out additional administrative duties as assigned by management.

Qualifications and Skills

• Post-secondary education in office administration or a related field, or an equivalent combination of education and experience.

• At least two years of experience in office administration or a similar role.

• Proficiency in verbal and written French is required.

• Strong background in delivering excellent customer service, including issue resolution and maintaining positive client interactions.

• Ability to work effectively in a team environment and take initiative.

• Experience working with relational databases; familiarity with Microsoft Dynamics 365 is an asset.