Job Description

Our client is looking for a seasoned Jira/Confluence Lead to take ownership of their Atlassian ecosystem and drive operational excellence across Jira Software, Jira Service Management (JSM), and Confluence Cloud. This role combines hands-on technical administration with leadership responsibilities, guiding governance, best practices, and strategic platform enhancements in a complex enterprise environment.

Key Responsibilities:

• Lead the administration and strategy for Jira Software, JSM, and Confluence Cloud.

• Design and maintain complex Jira configurations including workflows, permission schemes, issue types, screens, and fields.

• Oversee the structure, permissions, templates, and macros within Confluence spaces.

• Manage user and group provisioning using Atlassian Access (SSO/SCIM integrations with Okta, Azure AD, etc.).

• Ensure availability, performance, and reliability of the Atlassian suite through proactive monitoring.

• Define and manage change control processes for system configurations and plugin deployments.

• Lead daily operations in an ITSM/DevOps-aligned environment, ensuring consistent delivery and support.

• Oversee incident, request, change, and problem management within the ITSM framework.

• Coordinate with offshore/nearshore support teams to ensure global operational coverage.

• Deliver health checks, system performance reports, and license audits on a regular basis.

• Develop and implement automation using native Jira Automation, ScriptRunner, and other tools.

• Enhance service desk functionality, knowledge base usability, and cross-team collaboration.

• Drive integration with external platforms such as ServiceNow, Slack, and Microsoft Teams.

• Act as the primary escalation point for Atlassian-related issues.

• Collaborate with developers, service owners, and product leads to align platform capabilities with business goals.

• Mentor junior admins and lead enablement and training initiatives for platform users.

Qualifications:

• 10+ years of hands-on experience administering Jira and Confluence in enterprise environments.

• Proven expertise with Atlassian Cloud (Premium/Enterprise) and/or Data Center deployments.

• Demonstrated leadership in platform governance and Atlassian best practices.

• Advanced Jira configuration skills (custom workflows, automation, permission schemes).

• Strong experience with Atlassian Marketplace apps (e.g., ScriptRunner, JMWE, Insight).

• Deep understanding of user provisioning and access management using Atlassian Access.

• Familiarity with REST APIs, Groovy or Python scripting, and system monitoring tools.

• Solid knowledge of Agile, ITSM, and SAFe methodologies.

• Experience supporting compliance, audit, and backup requirements.

• Hands-on experience with platform migration and upgrade projects (e.g., Server to Cloud).

• Background in managed services delivery, RFP processes, and enterprise client engagement.