Job Description

Our client, a leading national not-for-profit organization in the healthcare sector, is hiring a Bilingual Membership Administrator for a 16-month term to join their Membership Services team. This hybrid opportunity is based at their Ottawa office and offers a structured, supportive work environment with a strong focus on customer service excellence. This role plays a key part in supporting physicians across Canada by responding to membership inquiries, processing requests, and ensuring timely and accurate information delivery. The ideal candidate will be fully bilingual (French/English), experienced in customer service or call center environments, and enthusiastic about working in a mission-driven organization.

Role Responsibilities:

• Serve as the first point of contact for member inquiries by phone (handling up to 10 calls/day), email, and internal systems.
• Process and respond to multifaceted requests, including membership verification, registration, and third-party documentation.
• Document member interactions using CRM and internal software; escalate as needed.
• Provide accurate and professional guidance on membership policies and procedures.
• Collaborate closely with the Membership Services team and internal departments to support case resolution.
• Prepare written communication, track inquiries, and maintain organized case records.

Qualifications:

• Fully bilingual in French and English – both oral and written (mandatory)
• 4-6 years of experience in customer service, reception, or call center environments
• Experience in medical or legal settings is a strong asset
• Familiarity with CRM systems (SugarCRM is a bonus) and soft phone systems
• College diploma or equivalent (2–3 years post-secondary)
• Exceptional communication and listening skills
• Ability to manage sensitive and confidential inquiries with professionalism
• Strong attention to detail and organizational skills
• Ability to thrive in a highly structured, fast-paced environment