Job Description

Job Title: Workplace Experience Coordinator
Location: Ottawa 
Start/End Dates: May 26, 2025 – August 26, 2025
Work Hours: Monday to Friday, 8:00 AM – 5:00 PM
Work Arrangement: Onsite

Job Description:

Our client is looking for a Workplace Experience Coordinator to play a key role in delivering an exceptional customer service experience to employees and guests at their office building. You’ll be the face of the facility, ensuring smooth day-to-day operations and creating a welcoming, efficient environment for all.

This position is part of the Workplace Experience function, focused on providing world-class service and support within the workplace.

Key Responsibilities:

• Serve as the first point of contact for all building entrants; greet guests with a friendly and professional demeanor.

• Issue visitor and parking passes; enforce building security protocols.

• Answer telephone calls professionally and create presentations or speak to groups when needed.

• Coordinate recreational, dining, and business activities on behalf of requestors.

• Manage janitorial or maintenance work orders and coordinate services like mail, office supplies, and onboarding support.

• Handle inquiries and complaints from employees, guests, and coworkers with a solutions-oriented, customer service approach.

• Organize and manage on-site events, including reserving space, setting up, tearing down, and managing supplies.

• Follow emergency and security procedures and ensure safety compliance throughout the facility.

• Liaise with vendors providing goods or services to the workplace.

• Communicate clearly with team members and follow detailed instructions from management.

• Use established procedures to solve routine problems and complete tasks with minimal discretion.

Qualifications:

• High School Diploma or GED, with up to 2 years of job-related experience.
  
  
• Finance experience 

• Strong communication skills to convey clear, straightforward information.

• Ability to follow established routines and standards in the workplace.

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

• Highly organized with a curious and proactive approach to work.