Job Title: Temporary Bilingual Reception & Program Support Agents 
Location: Remote (Must reside in Canada)
Duration: TBD – Week-by-week basis, potentially starting Monday
Hourly Rate: $22.00
Hours of Work: Monday to Friday, 9:00 AM – 5:00 PM EST

Our client, in the nonprofit sector, is seeking bilingual (English/French) temporary support agents to provide critical front-line phone service and support to their clients on a short term contract. These roles are fully remote working in EST hours. 

Roles and Responsibilities

• Answer calls and collect detailed intake information for requests

• Complete service request forms accurately and forward to inbox

• Communicate updates and requests to coordinators

• Provide intake support to French-speaking clients, especially in Audiology and Counselling services

• Assess client needs and determine service pathways; direct calls to appropriate departments or extensions

• Share general information and frequently asked questions
  
  

Qualifications and Skills

• Bilingual in English and French

• Minimum 2 years of experience in a high-volume call center or customer service environment

• Previous experience in nonprofit, counselling, interpreting services, or anything related is an asset

• Excellent communication and organizational skills

• Comfortable using Microsoft Teams and email systems

• Able to work remotely and independently within EST hours

• Must reside in Canada