Job Description

Key Requirements:
This role supports internal clients by providing reception services and assisting with general administrative tasks as needed. The ideal candidate is self-driven and demonstrates strong organizational, time management, and communication abilities.

Responsibilities:

• Answer and direct incoming calls

• Greet and register visitors

• Provide basic information to employees and guests

• Execute office opening and closing procedures (e.g., lights, doors)

• Handle incoming and outgoing mail and messages, including faxes

• Manage conference rooms, including catering coordination when required

• Maintain the reception and waiting area

• Support daily office operations

• Coordinate with the operations manager on facility-related issues and place service calls as necessary

• Process vendor invoices

• Prepare and send standard and customized correspondence, mailings, labels, and document packages

• Perform other administrative tasks to support team goals

Education and Experience:

• 1–2 years of experience in office services

• High school diploma required; post-secondary education is an asset

Technical Skills:

• Proficiency with Google Suite – Required

• Proficiency with Microsoft Office 365 – Required

Other Skills:

• Bilingual in English and French

• Strong verbal and written communication skills

• Customer-focused with excellent interpersonal skills

• Effective team communication and active listening skills

• Strong judgment and problem-solving capabilities

• Flexible, adaptable, and able to work under tight deadlines

• Capable of reprioritizing tasks based on changing needs

• Comfortable with technology and intermediate software functions; committed to continuous learning

• Able to build and maintain positive relationships with both internal teams and external contacts