Job Description

Our client is to hire a driven Dock Shift Supervisor to lead day-to-day dock operations during assigned shifts. This hands-on leadership role is essential to ensuring safe, accurate, and efficient freight handling in a fast-paced logistics environment. You’ll play a key role in supporting a high-performance team and driving operational excellence across our clients warehouse and yard operations. 

Key Responsibilities

• Lead shift-based dock operations, ensuring timely loading and unloading of freight for inbound and outbound movements.

• Promote and maintain a strong safety culture; monitor compliance and conduct regular safety checks and toolbox talks.

• Track and analyze shift performance against key operational KPIs such as safety, freight accuracy, labor efficiency, and service timelines.

• Generate and present shift reports detailing performance metrics, operational challenges, and recommended improvements.

• Supervise, support, and develop dock team members including Forklift Operators, Material Handlers, and Lead Hands.

• Partner with Dispatch and Terminal Management to optimize workflow, resource allocation, and service delivery.

• Manage staffing and shift scheduling to ensure proper coverage during peak periods and volume surges.

• Assist in onboarding, training, and mentoring new staff; actively support succession planning for key roles.

• Ensure accurate documentation, inventory reconciliation, equipment checks, and overall dock organization.

• Serve as a liaison for internal teams including Planning, Dispatch, Customs, and US Operations to resolve issues quickly and maintain service continuity.

• Proven leadership experience in a warehouse or dock operations role, preferably within transportation or logistics.

• Strong leadership, communication, and organizational skills; capable of motivating and directing a diverse workforce.

• Hands-on experience with dock and yard equipment; forklift certified.

• Familiarity with logistics software (TMS/WMS such as TMW, SAP, or similar) and intermediate MS Office skills.

• A proactive, safety-focused mindset with strong attention to process efficiency and accuracy.

Preferred Qualifications

• 5+ years of experience in logistics, warehouse, or transportation operations, including 2+ years in a supervisory capacity.

• Demonstrated success managing high-volume freight operations and achieving operational KPIs.

• Formal training or certification in logistics, transportation, or supply chain (e.g., CITT, P.Log, APICS).

• Bilingual communication skills (e.g., English/Spanish or French/English) considered an asset.