Job Description

Key Responsibilities

Application Support (80%)

• Assist internal teams with configuration enhancements or issue resolution related to:
  • Scheduling, timekeeping, and punch policies
  • Time-off entitlements and payroll earnings/deductions
  • Site and departmental configuration updates
  • Compliance with legislative, regulatory, and union rule changes
• Act as a liaison between stakeholders, technical support teams, end-users, and third-party vendors to maintain system performance.
• Proactively address business needs and ensure application usability.
• Track and assess change requests for system configuration updates.
• Develop and maintain comprehensive training resources, best practices, and workshops for end-users and administrators.
• Create and manage a calendar to address critical recurring tasks, such as tax updates, year-end procedures, and compliance reporting.
• Conduct system audits to ensure compliance with laws and policies.

Projects (20%)

• Support the planning, testing, and implementation of system upgrades and new integrations.
• Collaborate cross-functionally to deploy additional system interfaces or integrations.
• Provide support for system implementations during mergers and acquisitions.

Qualifications and Skills

• Proficiency in English and French (spoken and written).
• 3-5 years of hands-on experience supporting and configuring Dayforce or similar HCM systems.
• Background in payroll processing is an asset.
• Strong analytical and problem-solving abilities.
• Ability to manage complex business challenges within technical solutions.
• Skilled in managing multiple tasks with minimal direction.
• Proficient in MS Excel, including data integration and analysis (experience with XML is an asset).
• Experience using MS Teams and SharePoint for collaboration.
• Exceptional time management and project management skills.
• Proven ability to simplify technical documentation for non-technical audiences.
• Experience developing and delivering training materials such as guides, webinars, and workshops.
• Excellent communication skills with the ability to engage effectively across all organizational levels.
• Ability to work collaboratively in cross-functional teams.