We are looking for a seasoned Software QA Manager to lead multiple customer projects and product releases, ensuring the highest standards of software quality. The ideal candidate will drive enhancements to our QA processes, lead both manual and automated testing efforts, and foster a culture of quality excellence. Acting as a hands-on leader, this role combines strategic planning with practical execution, ensuring applications meet user requirements and quality benchmarks.

The Software QA Manager will oversee all quality control activities throughout the software development lifecycle, including planning, organizing, and building robust testing protocols. The role involves leading a team of QA engineers and testers, conducting site inspections, performing statistical analyses to identify issues, and working closely with team leads and project managers to drive improvements. The QA Manager will also prepare quality reports for senior management, staying ahead of industry trends to continuously elevate our QA standards.

Responsibilities

• Develop and implement QA best practices and maintain quality assurance standard operating procedures (SOPs).
• Lead and mentor the QA team to deliver high-quality software products.
• Manage manual and automated testing efforts to minimize defects in production.
• Break down business requirements into actionable Test Plans, Use Cases, and Acceptance Criteria.
• Oversee deployment testing and validate product functionality as needed.
• Train QA team members on quality standards and best practices.
• Establish processes to ensure quality at every stage of the software development lifecycle.
• Utilize statistical analysis to identify problems and areas for improvement.
• Conduct root cause analysis and implement corrective actions to address quality issues.
• Collaborate with development and product management teams to ensure alignment.
• Set team performance goals and conduct regular performance reviews.
• Create and execute detailed test plans and test cases.
• Stay updated on emerging QA tools, technologies, and industry trends.

Required Skills

• Strong communication and leadership abilities.
• Exceptional analytical and problem-solving skills.
• High attention to detail and accuracy.
• Proficient in managing time and meeting deadlines.
• Ability to effectively collaborate across distributed teams.
• Adaptability to learn new technologies and concepts.
• Skilled in handling multiple projects simultaneously.
• Ability to mentor and develop team members for professional growth.

Experience Requirements

• Bachelor’s degree in a relevant field.
• 5+ years of experience in Software Quality Assurance.
• 3+ years of experience in a leadership or management role.
• In-depth knowledge of QA technologies, tools, and methodologies.
• Expertise in software testing principles, methodologies, and automation.
• Proficient in Test Case Management, Defect Tracking, and Quality Reporting.
• Strong technical background with IT knowledge.
• Demonstrated ability to thrive in a fast-paced, dynamic environment.
• Proven track record of managing QA teams and delivering projects successfully.
• Familiarity with industry standards and regulatory compliance.
• Hands-on experience with test automation tools and frameworks.