Job Description

Are you ready to lead a dynamic team in the exciting world of AI? Our client seeking an Operations Manager who will play a pivotal role in managing the performance and governance of our projects related to Large Language Models (LLMs). If you're passionate about operational excellence and team development, this is your opportunity!

Location:

Fully remote within Canada. Preferred EST time zone

Hours:

Full time, 40hour/week.

What You’ll Do:

• Lead Project Deployment: Oversee end-to-end deployment of small to medium projects, collaborating closely with Project Managers, Team Managers, and Total Quality Management (TQM) teams.
• Ensure Customer Satisfaction: Monitor daily KPIs to guarantee top-notch service delivery and client satisfaction.
• Foster Collaboration: Communicate and promote TQM strategies and initiatives to enhance the experience of our client community.
• Drive Improvement: Actively contribute to refining policies, processes, and support systems by providing insightful feedback and suggestions.
• Identify Risks: Proactively spot potential issues in project implementations and maintain open lines of communication with stakeholders.
• Translate Requirements: Convert business needs into operational plans, coordinating with support teams during deployment.
• Implement Tracking Methodologies: Develop and execute monitoring and reporting processes for all SLAs to ensure KPI achievement.
• Prioritize Operations Issues: Assess and address key operational challenges affecting productivity, quality, and training.
• Manage Change: Partner with Client Change Management teams to implement Change Orders and Requests effectively.
• Support Training Programs: Enhance training initiatives by planning, designing, and evaluating performance.
• Mentor Leaders: Provide coaching to team leaders on effective people management strategies.

What We’re Looking For:

• Education: Minimum Bachelor’s degree; Project Management or Six Sigma certification is a plus.
• Experience: 5+ years in operations and people management, ideally managing large, diverse teams.
• Leadership Skills: A dynamic leader with a passion for developing team members in a fast-paced, rapidly changing environment.
• Strategic Thinker: Strong analytical and problem-solving skills, with the ability to tackle complex challenges.
• Client-Centric: Empathy for clients and a commitment to creating exceptional support experiences.
• Project Management: Proven ability to manage multiple projects to successful implementation.
• Communication: Excellent written and verbal communication skills.
• Adaptability: Energized by fast-paced environments and capable of navigating ambiguity.

What We Offer:

• Remote Work: Enjoy the flexibility of a fully remote work environment.
• Collaborative Culture: Be part of a team that values cooperation and innovation.
• Competitive Compensation: Receive a competitive salary and benefits package.
• Health Benefits: Access to comprehensive health, dental, and vision coverage.
• Support & Growth: Benefit from our Employee Assistance Program (EAP) and career development opportunities.
• Work-Life Balance: Enjoy paid vacation, personal days, and sick leave to recharge.