Job Description

Our client in the AI space is seeking multiple Team Leads to join their team!

As the Team Lead, you will be at the forefront of our operations, working closely with training and quality assurance teams to ensure seamless project execution. Your leadership will empower team members to excel, and your insights will drive our success in delivering high-quality AI solutions.

Location:

Fully remote within Canada. Preferred EST time zone.

Hours:

Full time - 40 hours/week.

What You’ll Do:

• Collaborate & Communicate: Work hand-in-hand with quality and training stakeholders to share vital operational information across teams.
• Monitor & Motivate: Keep an eye on team utilization and occupancy, ensuring a healthy balance between productive work hours and engaging team meetings.
• Build Team Spirit: Foster a positive work environment through team-building activities and regular morale checks.
• Provide Feedback: Offer constructive feedback based on performance metrics, meeting with each team member monthly to support their growth.
• Coordinate & Support: Manage PTO requests to maintain optimal capacity for our clients and facilitate successful project deployments.
• Present Insights: Gather and present key performance indicators during client meetings, showcasing the team’s achievements.
• Strategize & Prioritize: Understand client goals and prioritize tasks to ensure smooth capacity planning for upcoming projects.
• Onboard & Educate: Lead onboarding initiatives and discussions on best practices for operational success.
• Drive Projects Forward: Own project management tasks, from agendas and stakeholder alignment to compiling project metrics.
• Innovate & Influence: Identify actionable insights, make recommendations, and shape team strategies through effective communication.
• Achieve Excellence: Ensure performance metrics are met and document Root Cause Analyses as needed for weekly reporting.

What We’re Looking For:

• Education: A minimum of a Bachelor’s Degree.
• Experience: 2-3 years of relevant people management experience preferred.
• Skills: Exceptional organizational skills and a knack for developing efficient workflow solutions.
• Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Google Suite (Forms, Spreadsheets, Docs).
• Mentorship: A genuine interest in supporting and mentoring team members.
• Problem Solver: Strong problem-solving skills with the ability to adapt in a fast-paced environment.
• Flexible Thinker: Comfortable embracing ambiguity and thriving in dynamic situations.

What We Offer:

• Remote Work: Enjoy the flexibility of a fully remote work environment.
• Collaborative Culture: Be part of a team that values collaboration and innovation.
• Competitive Compensation: Receive a competitive salary and benefits package.
• Health Benefits: Access to comprehensive health, dental, and vision coverage.
• Support & Growth: Benefit from our Employee Assistance Program (EAP) and career development opportunities.
• Work-Life Balance: Enjoy paid vacation, personal days, and sick leave to recharge.

Join us in shaping the future of AI! If you’re ready to take on this exciting challenge, we’d love to hear from you!