Job Description

Our large client in the healthcare industry is seeking an Intake Coordinator to join their team. The role will play a key part in maintaining front-end administration and supporting service operations.

Location: Downtown Toronto (Hybrid - 2 days on-site)
Contract: 6-month contract with the possibility of extension

Key Responsibilities:

• Respond to emails and phone calls.
• Open and close files in the internal tracking system.
• Complete service relations intake processes with stakeholders.
• Notify relevant leadership of concerns.
• Assist in case management by providing responses to stakeholders.
• Participate in staff training sessions as directed.
• Assist with internal reporting.
• Develop and update policies, procedures, and guidelines to maintain compliance and promote quality improvement.
• Respond to inquiries from public agencies.
• Track feedback and report trends to leadership.
• Support the implementation of new technology solutions to enhance service operations.
• Participate in a cross-functional team for compliance and quality assurance.

Qualifications:

• Bachelor’s Degree or Diploma in a related field.
• Minimum of two (2) years of related experience in one or more of the following:
  • Patient relations
  • Healthcare
  • Front-end office management
  • Customer experience
• Conflict management training or Alternative Dispute Resolution certification is an asset.
• Proficiency in: Word processing software, Microsoft Office Suite (Word, Excel, PowerPoint), and Outlook.
• Quickly adapt to new software systems.

Skills and Attributes:

• Resilient and empathetic with the ability to thrive in a fast-paced, team environment with minimal supervision.
• Strong communication, interpersonal, and organizational skills.
• Excellent problem-solving, judgment, and attention to detail.
• Flexible, adaptable, and customer-focused.
• Experience working with diverse cultural backgrounds.
• Bilingual (French/English) is an asset.

This is an exciting opportunity for someone passionate about contributing to the healthcare industry. If you meet the qualifications and are eager to support key operations, apply today!