We are seeking an experienced Business Analyst (Level 2) to support a modernization initiative aimed at improving user satisfaction, operational efficiency, and service delivery. The successful candidate will play a critical role in gathering and analyzing business requirements, designing improved processes, and ensuring alignment between organizational goals and technology solutions.

Roles and Responsibilities

• Conduct requirements gathering through interviews, workshops, surveys, and document analysis.
• Document and analyze current ("as-is") and future ("to-be") business processes, workflows, and systems.
• Critically evaluate information from multiple sources to identify gaps, resolve conflicts, and define true business needs.
• Develop detailed business and functional requirements, use case scenarios, and process models.
• Collaborate with stakeholders to ensure clear communication of goals, requirements, and solutions.
• Create reports and dashboards aligned with key performance indicators (KPIs).
• Map and document relationships between data elements, processes, systems, and organizational units.

Qualifications and Skills

• A minimum of 5 years of experience as a Business Analyst within the last 10 years.
• Proven experience working with at least two Public Sector clients in the past six years.
• Holds a valid SECRET Security Clearance

Nice-to-Haves

• Advanced experience in:
  • Use case scenario modeling
  • Solutions modeling
  • Architecture views
  • Business process design
• Expertise in leading and facilitating joint application architecture/design sessions.
• Demonstrated ability to identify organizational-level business drivers, strategies, and information-sharing requirements for large organizations (5000+ employees).
• Strong experience working on Public Sector projects is a distinct advantage.