Job Description

Bilingual Social Media Support Agent (English & Spanish)
Location: St. Catharines, ON (On-site)
Client: IT Services and Consulting (Social Media)
Start Date: January 29th, 2024
Duration: 12 months (with opportunity to extend or go permanent)
Positions Available: 2
Training: 6 weeks, Monday to Friday (9:00 AM - 5:30 PM EST)
Hours of Operation: Monday to Friday (9:00 AM - 6:00 PM EST)
Salary: $19.23/hour + $4/hr bilingual premium (English & Spanish)

Why Apply?

• Exciting Opportunity: Join a dynamic IT services and social media client in the heart of St. Catharines.
• Competitive Pay: Earn $19.23/hr with a $4/hr bilingual language premium.
• Bonuses: Receive a $1000 bonus.
• Career Growth: 12-month contract with potential for extension or permanent role.

Key Responsibilities:

• Serve as a primary point of contact for Spanish-speaking partners in the media and entertainment space.
• Manage social media strategies and optimize partners' objectives across various platforms.
• Provide operational support, track metrics, and communicate key trends to partners.
• Maintain relationships with 300 accounts through calls and emails.
• Conduct cold calls and outreach to secure engagement with new partners.

Basic Qualifications:

• Advanced proficiency in reading and writing Spanish.
• Excellent verbal and written communication skills in both Spanish and English.
• 1+ year experience in Customer Service or Marketing/Social Media.
• High School Diploma or equivalent.

Preferred Qualifications:

• Experience with social media and online advertising products.
• Strong technical skills and familiarity with digital platforms.

Additional Skills:

• Customer service-oriented with strong problem-solving abilities.
• Self-motivated, adaptable, and quick to learn in a fast-paced environment.
• Excellent grammar and typing accuracy, with a solutions-focused mindset.

Apply Now to start your career with a leading IT and social media client!