Permanent

Travel Insurance Agent - Windsor, ON

Posted on 20 November 24 by Maggie Gunter

  • Windsor, ON
  • $ - $
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Job Description

Our client, in the travel insurance industry, is seeking MULTIPLE dedicated Client Service Representatives to join our team in Windsor, Ontario, on a hybrid, permanent basis.


In this role, you would assist customers with travel insurance-related inquiries, providing exceptional support. This is an excellent opportunity for individuals with strong communication and problem-solving skills to thrive in a customer-focused environment.

Roles and Responsibilities

  • Provide assistance to customers through chat, email, and phone.
  • Handle inquiries related to travel insurance coverage, medical treatments, and hospital services.
  • Support customers during emergencies and verify coverage for services both locally and abroad.
  • Respond to requests promptly and identify eligibility for claims and other benefits.
  • Maintain detailed records of interactions and escalate issues when necessary.
  • Collaborate with team members to ensure seamless customer service.
  • Participate in training sessions and team meetings for continuous improvement.

 

Qualifications and Skills

  • Prior experience in a call center or customer service environment is an asset.
  • Strong communication skills, both verbal and written.
  • Ability to work various shifts, including evenings and weekends.
  • Proficiency in managing multiple tasks simultaneously in a fast-paced environment.
  • Familiarity with insurance services is beneficial but not required.
  • Additional languages are an asset but not mandatory.
  • High level of empathy, patience, and attention to detail.

Job Information

Rate / Salary

$ - $

Sector

Insurance

Category

Not Specified

Skills / Experience

Not Specified

Benefits

Not Specified

Our Reference

JOB-19079

Job Location