Job Description
Our valued Crown Corporation client is currently seeking a Bilingual Help Desk Technician to support with the resolution of hardware and software related technical incidents. This is a HYBRID contract opportunity that can be worked from various locations across Canada.
Roles and Responsibilities
- The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.
- This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
- This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.
Qualifications and Skills
- 2+ years of previous Service Desk/Help Desk related experience
- General knowledge of computer systems, analysis techniques, and ITIL processes
Education
ITIL certification is considered an asset