Contract

Help Desk Technician

Posted on 15 November 24 by Samara Vandersloot

  • Regina, SK
  • $ - $
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Job Description

Our valued Crown Corporation client is currently seeking a Bilingual Help Desk Technician to support with the resolution of hardware and software related technical incidents. This is a HYBRID contract opportunity that can be worked from various locations across Canada.

Roles and Responsibilities

  • The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.
  • This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
  • This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.

 

Qualifications and Skills

  • 2+ years of previous Service Desk/Help Desk related experience
  • General knowledge of computer systems, analysis techniques, and ITIL processes

Education

ITIL certification is considered an asset

 

Job Information

Rate / Salary

$ - $

Sector

Federal Government

Category

IT- Help Desk

Skills / Experience

Not Specified

Benefits

Not Specified

Our Reference

JOB-18981

Job Location