Job Description

Our client in the Manufacturing Industry is currently seeking a Bilingual Customer Experience Specialist to join their team on a permanent basis.

As a Bilingual Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.

Location: Russell/Huntclub - Fully On-Site

Roles and Responsibilities:

• Accurately input and process purchase orders promptly and with precision.
• Utilize a variety of resources, including databases, email communications, and the internet, to troubleshoot and gather information.
• Ensure prompt resolution of issues to facilitate timely completion of purchase orders.
• Effectively handle incoming calls to provide support to sales personnel, customers, and distributors.
• Manage customer service requests, including order modifications and maintenance of customer information files.
• Process return authorization requests and rebates as needed.
• Generate and distribute reports and order acknowledgments to relevant staff members.
• Provide general office and clerical support to the company's administrative team.
• Follow up with customers to ensure exceptional service levels.
• Support inside sales by assisting customers and following up on lead generation and chat line inquiries.

Qualifications:

• A minimum of 2 years' experience in a similar customer service role.
• Bilingualism in French and English is a must (Written & Spoken)
• Experience in assessing customer needs and offering effective solutions.
• Proficient in MS Office applications (Word, Excel, Outlook)
• Understanding of customer relationship and service best practices.
• Capability to handle high call volumes with a positive outlook.
• Proficient in navigating through multiple computer applications. (Salesforce, SAP and MS suites)
• Call center experience considered an asset.
• Please note that location is accessible by bus with a 10-15 minute walk.