Job Description
Our client is hiring a General Manager to lead and scale a growing Service Division for a Canada-wide industrial solutions provider. This is a direct hire, full-time opportunity for a results-driven leader with a sharp focus on profitability, operational excellence, and strategic growth.What You’ll Do:
Leadership & Strategic Growth
- Develop and execute aggressive growth strategies to scale and optimize the Service Division in line with company goals.
- Own full P&L responsibility, focusing on achieving and surpassing revenue and profitability targets.
- Lead and restructure the service team to ensure top performance, aligning talent with business objectives.
- Foster a high-performance culture through coaching, mentorship, and results-driven leadership.
Operational Excellence
- Oversee daily operations, ensuring efficient, high-quality, and cost-effective service delivery.
- Track and exceed KPIs including productivity, on-time delivery, and service profitability.
- Leverage data to drive continuous improvement, streamline processes, and optimize resource allocation.
Customer & Business Development
- Drive customer satisfaction and retention by delivering value and maintaining a competitive edge.
- Actively engage with clients and stakeholders to identify new opportunities and grow market share.
- Work with business development teams to expand service offerings and develop new revenue channels.
Compliance & Administration
- Ensure full compliance with company policies, health & safety standards, and industry regulations.
- Prepare and manage budgets, forecasts, and operational reports aligned with financial goals.
- Collaborate cross-functionally to ensure smooth operations and maximize efficiency across departments.
What You Bring:
- Diploma in a related field with 9–12 years of experience in service operations.
- Proven track record in driving profitability and efficiency in fast-paced environments.
- Strong background in industrial or technical services (e.g., pumps, rotating equipment).
- Skilled in team leadership, P&L management, and strategic growth execution.
- Entrepreneurial, adaptable, and results-oriented with excellent communication skills.
- Confident, energetic, and able to motivate teams and influence stakeholders
- Willingness to travel (Laval, Edmonton, and client sites)
Need help? Text or call 905-418-2040