Job Description

Applicant Support Representative

Location: North York, ON
Start Date: November, 2026
Duration: Permanent
Work Model: In-Person
Work Type: Full-Time
Compensation: $60,000–$70,000 annually
+ benefits offered on day one of employment, GRRSP matching, 4 weeks vacation

Role Overview

Staffworks is hiring an Applicant Support Representative for our regulatory client!

The Applicant Support Representative to serve as a primary point of contact for applicants within a licensing environment.

The successful candidate will provide support, guidance, and information to applicants while responding to inquiries, tracking applicant interactions, and helping identify opportunities for process improvement.

This role requires strong communication skills, attention to detail, sound judgment, and the ability to work effectively both independently and as part of a team.

Key Responsibilities

• Provide a high level of customer service to applicants by responding promptly to inquiries and providing support, guidance, and information while maintaining a friendly manner and aiming to exceed expectations.
• Track inquiries in the applicant database and extrapolate statistics, trends, and other analytics to help inform future processes.
• Proactively seek guidance from the manager and provide insight into areas for process improvement.
• Act autonomously within established process guidelines, take ownership of daily tasks, and recognize when unique situations warrant escalation to the department manager.
• Apply a process-improvement mindset by collaborating with team members to proactively develop recurring issues into useful FAQs, Standard Operating Procedures (SOPs), and other documents as required.

Specialized Skills, Knowledge & Qualifications

Knowledge of:

• Mandates, policies, regulations, and programs within a professional regulatory environment.
• Various engineering license types and paths to qualification, regulations and admissions, policies, and procedures.
• Microsoft Office products, SharePoint, and customer relationship management (CRM) systems.
• Online application systems and general online application processes.

Qualifications include:

• Completion of post-secondary education and/or 1–2 years of relevant work experience or a transferable skill set.
• Ability to communicate effectively and clearly present information in various formats.
• Prior experience in a regulatory environment is considered an asset.

Skills & Competencies

• Superior customer service focus.
• Ability to handle multiple tasks and meet deadlines while prioritizing work and activities efficiently.
• Strong attention to detail and accuracy in maintaining records.
• Clear and effective written and verbal communication skills.
• Positive outlook when working both within a team and independently.
• Proactive, perseverant, and resourceful approach to seeking solutions.
• Discretion, tact, and sound judgment when handling confidential information.

**Staffworks may use AI-enabled tools to assist with recruitment activities while maintaining recruiter involvement and respecting applicable privacy and employment regulations.**