Job Description

Zoho FSM Specialist

Location: Mississauga, ON
Start Date: ASAP
Duration: 3-Week Contract
Work Type: Fully On-Site
Compensation: $38–$40 per Hour

Role Overview

We are seeking a Zoho Field Service Management (FSM) Specialist to configure, maintain, and optimize the Zoho FSM platform to support daily service operations, scheduling, and dispatch activities.

This role involves managing technician schedules, updating work orders, monitoring service workflows, and ensuring accurate data entry and reporting within Zoho FSM. The successful candidate will work closely with service technicians, customer support, and management to improve operational efficiency, resolve system issues, and support enhancements to the platform.

What You'll Do

• Configure, maintain, and optimize the Zoho FSM platform to support service operations.

• Manage technician schedules, work orders, and dispatch activities.

• Monitor service workflows and maintain accurate data entry and reporting within Zoho FSM.

• Collaborate with service technicians, customer support, and management to streamline processes and resolve system issues.

• Identify and implement system enhancements to improve efficiency and customer satisfaction.

• Train team members on Zoho FSM functionality and best practices.

• Develop and maintain system documentation, procedures, and workflows.

• Work with IT teams or external vendors to support system integrations and updates.

Qualifications

• Experience with Zoho FSM or similar field service management platforms, including system configuration, workflows, and user management.

• Strong data administration and reporting skills, with the ability to analyze service metrics and improve operational performance.

• Understanding of field service operations, including scheduling, dispatch, work order management, and resource planning.

• Ability to work in a fully on-site environment and collaborate with technicians, customer-facing teams, and leadership.

• Strong communication and collaboration skills, including the ability to train users and document system procedures.

• Excellent attention to detail, problem-solving abilities, and ability to manage multiple priorities in a fast-paced environment.

• Familiarity with CRM or ERP systems and basic integration concepts is considered an asset.

• Post-secondary education in information technology, business, engineering, or a related field, or equivalent practical experience.

**Staffworks may use AI-enabled tools to assist with recruitment activities while maintaining recruiter involvement and respecting applicable privacy and employment regulations.**