Job Description

Role: Director of Operations
Location: Hollywood, FL (on-site)
Compensation: $120,000

Job Description

The Director of Operations will oversee the operational performance of the firm’s student housing portfolio through its in-house property management platform.  This role will be responsible for ensuring that each property operates efficiently, meets financial and leasing objectives, and delivers a high-quality resident experience.

The Director of Operations will supervise the Portfolio Manager and Property Management teams, driving operational excellence across leasing, marketing, maintenance, budgeting, and resident services. This individual will play a key leadership role in implementing operational strategies, improving property performance, and ensuring the consistent execution of company standards across the portfolio.

This position requires a hands-on operator with strong leadership, financial, and organizational skills who can effectively bridge property-level execution with corporate objectives.

Responsibilities

• Oversee the day-to-day operational performance of the student housing portfolio  ensuring properties meet occupancy, revenue, and operational targets.
• Supervise and support the Portfolio Manager and Property Managers, providing guidance on leasing strategy, operations, budgeting, and property performance.
• Monitor key performance indicators including occupancy, pre-leasing velocity, rental rates, concessions, delinquency, operating expenses, and NOI.
• Review weekly operational reports and monthly financial statements to evaluate property performance and identify areas for improvement.
• Work closely with the accounting team to review budget vs. actual performance and implement strategies to improve financial results.
• Lead the development and oversight of annual operating budgets and forecasts for the property portfolio.
• Oversee leasing and marketing strategies across the portfolio to ensure properties remain competitive within their respective markets.
• Conduct regular site visits to properties to evaluate operational standards, leasing performance, maintenance quality, and resident experience.
• Develop and implement operational processes, procedures, and best practices across the portfolio to improve efficiency and consistency.
• Oversee staffing, hiring, onboarding, training, and development of property management teams.
• Provide leadership and performance management for onsite teams including Property Managers, Leasing Managers, and operational staff.
• Coordinate with vendors, contractors, and service providers to ensure quality performance and cost efficiency.
• Prepare operational performance reports and portfolio updates for senior leadership.
• Monitor market conditions, competitive properties, and industry trends to inform operational and leasing strategies.

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, Finance, or a related field.
• 5–7 years of experience in property management or real estate operations, with experience overseeing multiple properties or a portfolio.
• Strong understanding of multifamily and/or student housing operations, including leasing, budgeting, and property performance.
• Experience leading and developing property management teams.
• Proficiency in property management software such as Entrata, Excel, or similar systems.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel periodically to portfolio properties.

Job Time

• Full Time (Monday-Friday).
• Benefits
• 10 days PTO/Vacation first year, with 2-day increments per year up to a max of 15 days.
• Holidays: Major Federal Holidays.
• Health, Dental, and Vision Insurance.
• Language
• English and Spanish preferred.
• Vision insurance

Requirements added by the job poster

• Bachelor's Degree

• Commute to this job’s location

• 5+ years of experience in Management

• Working in an onsite setting
  
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