Job Description

Role and Responsibilities Include: Willing to Travel within CT
Hours Mon-Fri 9am-5pm

1. Schedule & Staffing: Create and maintain schedules for client visits and caregiver assignments, ensuring coverage for illness, vacation, and emergencies.

• In consultation with the Scheduling Supervisor and other office staff, work to fill all caregiver schedules for all clients
• Actively keep schedule up to date in the back-office system
• Respond to fill-in requests as needed
• Communicate via texting, phone and email with caregivers with respect to their weekly schedules, fill in shifts, client details, etc.
• Communicate any caregiver issues or changes with our clients to staff as appropriate, help ensure that all parties are informed.

2. Client & Caregiver Liaison: Serve as the primary point of contact for clients and caregivers, resolving concerns, answering questions, and relaying important information.

• Utilizing Wellsky to document hospitalizations, call-out and other important information.
• Contact clients and caregivers to notify them of daily schedule changes, urgent requests, and other important updates. 3. Problem-Solving:
• Address and resolve issues such as scheduling conflicts, client concerns, and staffing gaps.

4. Basic Office Support

• Help with day-to-day function of small office
• Answer phones
• Collect/open mail
• Assist response to leads, inquiries and other general correspondence
• Other administrative duties as needed to ensure the smooth running of the office

Skills and attributes: Solid communications skills, computer savvy, able to communicate effectively via text, ability to multi-task, extremely detail oriented, fast keyboarding skills, honest & trustworthy, positive attitude, comfortable working without hands-on supervision.

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