Temp to Perm
Remote Collections Representative
Posted on 24 November 25 by Aldrick Rich
- Irving, TX
- $17.00 - $17.50 per Hour
Powered by Tracker
Job Description
ABOUT OUR CLIENTOur client provides a multitude of financial services to their national customer base. Headquartered in the Irving/Las Colinas area, they are seeking several Early Stage Collections Representatives to join their growing team. Training will begin on December 8 in office for approximately 4 weeks. Then the role moves to fully remote.
RESPONSIBILITIES
The primary responsibilities include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.
- Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and short payments.
- Monitor and maintain assigned accounts- Customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Collections Department.
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service
- Meet defined department goals and activity metrics
QUALIFICATIONS
- 2 years of high-volume customer service in a call center environment.
- Collections experience preferred
- Ability to learn Billing and Collections procedures, including FDCPA regulations
- Strong attention to detail, goal-oriented
- Experience with dialer system and manual calls
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- Basic math and computer skills, including ten-key, typing, and navigating between multiple programs
- High School diploma or equivalent
OTHER DETAILS
$17.00/HR + monthly commissions after training; rate increase after conversion
Eligible for Bonuses before conversion which increases after conversion plus added company benefits
Two schedules are available: :
- 12-9P Monday - Wednesday; Thursday and Friday 10-7P (2 spots).
- 10-7P Monday - Friday (one Saturday per month from 8-12P). This schedule also requires one late night shift per week, from 12-9P either Tues or Wed (2 spots).
Training conducted ON-SITE for 4 weeks; 9 am -6 pm
Temp to perm opportunity.
Regular work schedule includes some holidays as well
Training starts on Monday, December 8
#RIMUS