Job Description

Administrative Assistant – Customer Care 

Wilmington, NC | Full-time | On-site

Are you the kind of person who loves helping others, keeps things running smoothly, and takes pride in being the friendly voice people remember? Our fast-growing company is looking for a confident, organized Administrative Assistant to become the welcoming first point of contact for our customers—and the steady hand behind a well-run front office.

If you communicate clearly, stay composed under pressure, and enjoy juggling a variety of tasks, we’d love to meet you.

What You’ll Do

Front Desk & Phones
• Be our warm, professional first impression—answer inbound calls, route messages, and greet walk-ins with confidence and courtesy.

Customer Care
• Build rapport by phone and email, provide updates, schedule appointments, and follow up proactively to keep customers informed and at ease.

Inbox & Calendar Management
• Manage shared inboxes, prioritize messages, and schedule meetings, site visits, and installations.

Documentation
• Prepare and proof estimates, invoices, and basic forms; keep digital files and customer records organized and up to date.

Order Entry & Tracking
• Enter new jobs into our system, update project milestones, and coordinate with production and installation teams.

Clerical Support
• Assist with data entry, mailing/shipping, scanning, filing, supply orders, and general office organization.

Team Support
• Serve as the communication hub between sales, design, production, and installation to help projects move smoothly from start to finish.
(We will train you on our sign shop systems and processes—industry experience is helpful, but not required.)

You’ll Thrive Here If You…

• Make customers feel comfortable and heard, both on the phone and in writing.
  • Write emails that are clear, friendly, and error-free.
  • Stay organized and composed in a fast-paced, interruption-heavy environment.
  • Love checklists, details, and following through.
  • Bring a positive attitude and a team-first mindset to every day.

Must-Have Qualifications

• 1–3+ years in an administrative, receptionist, or customer service role
  • Excellent written and verbal communication skills
  • Strong phone etiquette and customer-facing confidence
  • High attention to detail and follow-through
  • Comfortable using Google Workspace or Microsoft Office
  • Ability to juggle multiple priorities and meet deadlines

Nice-to-Have

• Experience with CRM or job-tracking tools (Trello, Click Up, etc.)
  • Familiarity with estimates/quotes, invoicing, or basic bookkeeping
  • Experience in sign/print, construction, trades, or scheduling-heavy environments

Schedule, Pay & Benefits

• Schedule: Full-time, on-site in Wilmington, NC
  (8am–5pm, Monday–Friday)
  • Compensation: $18–$22/hour depending on experience, plus a 90-day review and growth path
  • Benefits: PTO/holidays, dental and vision insurance, ongoing training, and a supportive, team-focused culture

Let's Talk!