Job Description

ABOUT OUR CLIENT

Our client provides a multitude of financial services to their national customer base. Headquartered in the Irving/Las Colinas area, they are seeking several Early Stage Collections Representatives to join their growing team. Training will begin on February 17th in office for approximately 6 weeks. Then the role moves to fully remote. RESPONSIBILITIES The primary responsibilities include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.

• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and short payments.
• Monitor and maintain assigned accounts- Customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Collections Department.
• High volume phone calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service
• Meet defined department goals and activity metrics

QUALIFICATIONS

• 2 years of high-volume customer service in a call center environment.
• Collections experience preferred
• Ability to learn Billing and Collections procedures, including FDCPA regulations
• Strong attention to detail, goal-oriented
• Experience with dialer system and manual calls
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Basic math and computer skills, including ten-key, typing, and navigating between multiple programs
• Spanish bilingual is a requirement
• High School diploma or equivalent OTHER DETAILS
• $17.00/HR + monthly commissions after training; rate increase after conversion
• Eligible for Bonuses before conversion which increases after conversion plus added company benefits
• Two schedules available

1. 12-9P Monday - Wednesday; Thursday and Friday 10-7P (2 spots).
2. 10-7P Monday - Friday (one Saturday per month from 8-12P). This schedule also requires one late night shift per week, from 12-9P either Tues or Wed (2 spots).

• Training conducted ON-SITE for 4-6 weeks; 9 am -6 pm
• Temp to perm opportunity.
• Regular work schedule includes some holidays as well
• Training starts on Monday, February 17th
  
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