Job Description

Field Service Technician Job Opportunity

We are currently in search of a highly capable Field Service Technician, ideally proficient in both electrical/electronic and mechanical aspects. We are also willing to train the right candidate with basic knowledge. The ideal candidate should possess the following qualifications:

• Proficiency in interpreting electric/electronic ladder diagrams.
• Competence in reading mechanical ANSI/ISO prints.
• Proficient in PLC/HMI programming.
• Willingness to travel, embracing new locations and challenges.
• Exceptional customer service, communication, and self-management skills.

At our company, we emphasize the value of training and growth.

Role and Responsibilities:

• Engage with customer inquiries over the phone and provide responsive assistance.
• Take charge of installations, and tests, and furnish operational guidance to customer technicians/operators.
• Utilize diagnostic tools to meticulously identify technical malfunctions and challenges.
• Rectify faulty or broken mechanical components and manage the ordering process for necessary replacements.
• Act as an advocate for the company's technical services, underscoring their benefits to clients.

Requirements for the Field Service Technician Role:

• Independent work capability at customer sites, demonstrating adaptability and self-reliance.
• Effective time management for travel and on-site technical service duration.
• Flexibility to accommodate varying work schedules and shifts.
• Proficiency in diagnosing and resolving issues based on customer-provided technical descriptions.