Job Description

JOB-33789

Position: Assistant Branch Manager / Branch Manager (Jewelry Store)
Location: Milpitas, CA
Work Type: On-Site / Full time
Compensation: base pay $40-45/ hr (or $83-94K annually) + commission/ bonus - depending on performance and experience

About Our Client:

Our client, a leading international jewelry retailer, specializing in sourcing, designing, wholesaling, and retailing a variety of gold, platinum, and gem-set jewelry products, is continuing their expansion into the U.S. market and actively seeking an Assistant Branch Manager/ Branch Manager to help oversee daily operations and support business growth at their latest retail location. The successful candidate must be fluent in Mandarin and English (Cantonese is an asset) and be able to read traditional Chinese.  They must have retail jewelry experience.  Supervisory or managerial experience is an asset.

RESPONSIBILITIES:

As the Assistant Branch Manager or Branch Manager, you will:

• Oversee and direct daily branch operations, ensuring smooth and efficient functionality.
• Formulate and implement marketing and business development strategies to drive branch growth.
• Drive sales through effective merchandising and promotional activities.
• Build strong customer relationships, ensuring high levels of satisfaction through excellent service and complaint resolution.
• Ensure the branch meets business targets and financial KPIs.
• Ensure compliance with all regulatory and legal requirements within the branch.
• Manage staff scheduling, training, and development to meet sales goals and maintain operational efficiency.
• Collaborate with District Managers and other branch managers on sales initiatives, recruitment, and team development.
• Prepare and submit sales reports and other retail-related documents as needed.

QUALIFICATIONS:

To be considered for this role, you must meet the following qualifications:

• A minimum of 12 years of solid experience in the retail industry, with at least 6 years in jewelry retail sales, or supervision/ management.
• Strong knowledge of jewelry, including familiarity with gold, silver, platinum, and gemstones.
• Fluency in Mandarin and English (Cantonese is an asset), with proficiency in both spoken communication and ability to read Traditional Chinese
• Proven leadership skills with the ability to effectively manage a team to achieve branch goals.
• Strong communication and coordination abilities, especially in customer-facing interactions.
• A customer-first mindset, with the ability to build positive relationships and deliver excellent service.
• Knowledge of relevant laws, regulations, and compliance requirements to ensure adherence at the branch level.
• Proficiency with POS systems and Microsoft applications.

COMPENSATION AND BENEFITS:

• Competitive pay based on experience, with the potential for sales incentives, commission, and discretionary bonuses.
• Total compensation depending on experience and store performance.
• Staff discount and exclusive purchase programs.
• On-the-job training to support career development.
• Opportunities for promotion and advancement within the company.

Note: We appreciate the interest of all candidates. However, only those candidates whose qualifications closely align with the position's requirements - including language requirements -  will be contacted for further consideration.

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