Job Description

LeverageTek is actively seeking a Business Systems Analyst for a permanent, full-time position with its Ottawa based customer

Work Location

The successful candidate will be required to work 4 days per week on-site at the customer headquarters in the Greater Ottawa Area. 

Key Tasks

• Manage day-to-day application support requests and tickets from business users
• Configure, administer, and maintain enterprise applications
• Manage user access, permissions, credentials, and system configurations
• Support application changes, upgrades, and ongoing maintenance
• Support building-related applications, including cameras, blinds, visitor management, and badge/access systems
• Troubleshoot application issues and work directly with end users to resolve requests
• Coordinate with external vendors when technical assistance is required
• Support system governance, reporting, and compliance activities, including SOX and third-party risk management
• Administer enterprise credential and service account management solutions
• Work with internal stakeholders and integration teams to communicate application requirements
• Maintain system documentation and contribute to knowledge transfer

Key Qualifications

• Approximately 3–5 years of experience in Business Systems Analysis, Enterprise Application Support, Systems Administration, or a related IT discipline
• Hands-on experience administering, configuring, and supporting enterprise business applications or SaaS platforms
• Experience managing support tickets, troubleshooting technical issues, and responding to end-user requests

Qualifications

• Understanding of user access management, system permissions, and application configuration
• Strong problem-solving skills and the ability to learn unfamiliar applications quickly
• Excellent communication and interpersonal skills with technical and non-technical stakeholders
• Strong organizational skills and the ability to manage multiple requests and priorities
• Customer-service-oriented mindset with a proactive approach to resolving issues
• Experience with Delinea or comparable PAM or enterprise password management platforms
• Experience with building management applications (cameras, access control, visitor management, automated blinds)
• Experience with GRC platforms such as AuditBoard, OneTrust, or MetricStream
• Microsoft 365 backend administration and configuration (SharePoint, Teams, OneDrive)
• Experience with Front for shared mailbox and workflow management
•  

Compensation

$80,000–$90,000 annually, depending on experience This is an existing position vacancy.

About LeverageTek Staffing Solutions

Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.

Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.

LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.

Accessibility accommodations are available upon request.

LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to accelerate connections between top talent and leading companies, while ensuring all screening and hiring decisions remain with our expert human team.