Job Description

LeverageTek is actively seeking a Senior Business Analyst (ServiceNow Platform and CoE) for a part-time contract of 40 days over approximately 4 months with its Ottawa-based customer.

Work Location

The successful candidate will be required to work 2 days per week on-site at the customer headquarters in Ottawa (hybrid 3:2, remote to on-site), in coordination with the project authority. Candidates outside the National Capital Region will work remotely.

Key Tasks

• Facilitate workshops with stakeholders to gather and document current state and future state needs
• Support assessment of the ServiceNow platform and Platform Team, including governance, operating practices, roles and capacity
• Document gaps, risks and prioritized recommendations
• Support development of the target operating model, RACI matrix and engagement workflows between the Platform Team and application teams
• Contribute to governance frameworks, procedures, diagrams, matrices and workflows
• Support development of the prioritized 12 to 24 month CoE implementation roadmap and executive summary
• Incorporate client feedback and revise deliverables until formally accepted

Key Qualifications

• Senior-level business analysis experience supporting ServiceNow or enterprise platform initiatives
• Enhanced Reliability or Secret security clearance, or eligibility, with 5 years of residency within Canada
• Proven experience facilitating stakeholder workshops and documenting current and future state requirements

Qualifications

• Experience with platform governance, operating models or Center of Excellence design
• Familiarity with CMDB/CSDM, access management and release/lifecycle management
• Experience defining RACI models and responsibilities across multiple application teams
• Experience developing roadmaps and executive-level communications
• ServiceNow certifications considered an asset
• Experience working with public sector or federal government clients

Compensation

Hourly Rate Negotiable. This is an existing position vacancy.

About LeverageTek Staffing Solutions

Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.

Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.

LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.

Accessibility accommodations are available upon request.

LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to accelerate connections between top talent and leading companies, while ensuring all screening and hiring decisions remain with our expert human team.