Job Description

LeverageTek is actively seeking an IM/IT Manager for a permanent, full-time position with its Ottawa-based customer.

Work Location
The successful candidate will be required to work 1 day per week on-site at the customer headquarters in Ottawa.

Key Tasks

• Provide professional and operational leadership for the development and advancement of the customer's Enterprise Architecture approaches and processes
• Deliver strategic and tactical advice to advance priorities identified in the IM/IT strategic vision and Enterprise Architecture roadmap
• Lead development, implementation, and continuous improvement of the cybersecurity program
• Lead a team of IT professionals supporting all IM/IT equipment, on-premises and cloud-based applications, and infrastructure
• Oversee IT professionals by defining and prioritizing goals, providing guidance, work direction, and staff development
• Establish annual performance objectives and conduct performance reviews for direct reports
• Own the ITIL Change Management process to ensure availability, reliability, and accountability across IM/IT services
• Oversee day-to-day identification of priorities and delivery of sustainment and maintenance programs, including the Service Desk and cybersecurity program
• Identify and pursue opportunities with third-party Managed Service Providers; support contracting and procurement processes
• Oversee business relationships with Managed Service Providers, including SLA enforcement, dispute resolution, and service improvements
• Implement and follow SDLC methodologies to ensure efficient system introduction and ongoing IP compliance
• Provide guidance on the implementation of AI initiatives
• Develop and maintain positive working relationships with executive leadership and lines of business
• Establish and maintain effective working relationships with external stakeholders, consultants, vendors, and public sector entities

Key Qualifications

• Bilingual Imperative (SISS) with valid official language test results already in hand
• 5–10 years of experience in a managerial IT role, including leadership of IT teams, Service Desk operations, and cybersecurity program responsibility
• Secret security clearance (or eligibility to obtain)

Qualifications

• Bachelor's degree in Computer Science or equivalent combination of education and experience
• Strong background in cybersecurity, digital transformation, and change management
• Experience in a Crown corporation or federal government environment
• Knowledge of Enterprise Architecture, zero-trust cybersecurity architecture, and ITIL Change Management
• Familiarity with SDLC methodologies and cloud-based infrastructure
• Experience with SharePoint and IT service management environments
• Excellent verbal, presentation, and written communication skills
• Ability to operate at both strategic and operational levels
• Strong stakeholder management and relationship-building skills
• CISSP or CISM certification (asset)

Compensation
$106,000 – $110,000
This is an existing position vacancy.

About LeverageTek Staffing Solutions
Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.

Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.

LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.

Accessibility accommodations are available upon request.

LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to accelerate connections between top talent and leading companies, while ensuring all screening and hiring decisions remain with our expert human team.