Job Description

ServiceNow System Administrator -JOB- 37505

Location: Toronto, ON – Hybrid
Hybrid Requirement: Currently 2 days per week onsite, with the possibility of increasing to 4 days
Contract: November 9, 2026 – October 29, 2027
Duration: Approximately 1 year
Extension: Possible extension for up to 2 additional years
Rate: $65–$72/hour, Inc.
Hours: Monday to Friday, 9:00 a.m.–5:00 p.m.
On-Call: Required every other week, including potential evenings and weekends

About the Role

We are seeking an experienced ServiceNow System Administrator to join a large enterprise technology environment.

This is specifically a ServiceNow System Administrator position, not a general Systems Administrator role. Candidates must have 5+ years of hands-on ServiceNow administration experience and an active ServiceNow Certified System Administrator (CSA) certification to be considered.

The successful candidate will be responsible for the administration, support, integration and ongoing maintenance of a large ServiceNow environment while supporting IT Service Management processes and production availability.

Key Responsibilities

• Administer, maintain and support the ServiceNow platform

• Support deployment activities across multiple ServiceNow instances

• Design and implement solutions following established IT Service Management (ITSM) policies and standards

• Support ITSM processes including:

  • Incident Management

  • Problem Management

  • Change Management

  • Service Request Management

• Troubleshoot production and test environment issues

• Perform root cause analysis and recommend corrective actions

• Lead or support resolution efforts for ServiceNow-related incidents and technical issues

• Support system integrations and application development activities

• Provide technical guidance related to ServiceNow administration and integration

• Promote ServiceNow and ITSM best practices

• Work closely with internal stakeholders, Project Managers and Systems Management teams to define scope and technical requirements

• Provide estimates related to technical work and implementation activities

• Review technical artifacts and deliverables provided by vendor partners

• Participate in architecture, design and code reviews for ITSM solutions

• Support ServiceNow releases, maintenance and deployments

• Perform approved off-hours maintenance and deployment activities when required

• Participate in an on-call rotation every other week to maintain service availability

• Support a large enterprise ServiceNow environment with multiple instances

Must-Have Qualifications

• 5+ years of hands-on ServiceNow System Administrator experience

• ServiceNow Certified System Administrator (CSA) certification is mandatory

• Strong hands-on experience administering and supporting the ServiceNow platform

• Experience troubleshooting ServiceNow production and test environments

• Experience with ServiceNow deployments, maintenance and releases

• Strong understanding of IT Service Management processes

• Experience performing root cause analysis and resolving technical issues

• Strong communication and stakeholder-management skills

• Ability to participate in an on-call rotation, including occasional evenings and weekends

• Post-secondary education

Preferred Qualifications

• Banking or financial services experience

• ITIL 4 certification or strong ITIL 4 knowledge

• ServiceNow development experience

• ServiceNow integration experience

• Application development experience

• Experience working within a large enterprise environment

• Experience supporting complex, multi-instance ServiceNow environments

• Experience participating in architecture, design or code reviews

Key Skills

• ServiceNow Administration

• ServiceNow CSA

• IT Service Management

• ITIL 4

• ServiceNow Integrations

• ServiceNow Development

• Incident Management

• Problem Management

• Change Management

• Service Request Management

• Production Support

• Root Cause Analysis

• System Integration

• Release and Deployment Management

• Enterprise Technology Support

Important Candidate Requirement

This position requires a ServiceNow specialist.

Candidates whose experience is primarily in Microsoft, Windows, infrastructure or general systems administration without significant hands-on ServiceNow administration experience will not be suitable for this position.

The ServiceNow CSA certification is a mandatory requirement.

Work Environment

The successful candidate will join an established technology team of approximately 14 professionals within a large enterprise environment.

The current hybrid schedule requires 2 days per week onsite in Toronto. Candidates must be comfortable with the possibility that the onsite requirement could increase to 4 days per week.

The position also includes an on-call rotation every other week, which may require evening or weekend support. Approved overtime may be available when required.

This is a long-term contract opportunity with the potential for extension.