Job Description

Join Our Thrilling Call Center Adventure in Telecommunications!

Are you ready to bring your stellar customer service skills to a vibrant and growing team? We have an exciting long-term contract opportunity with our client in the telecommunications industry, just for you!

What’s in Store:

We're on the lookout for individuals with a superstar personality who can shine in a fast-paced environment. Your journey will kick off with on-site training in Kanata for the first 6 to 8 weeks, where you'll learn the ropes from Monday to Friday, 8:30 AM to 5 PM. After that, you’ll transition to full-time work from home—how great is that?

Shift Flexibility:

Post-training, you'll need to be available for a mix of morning, evening, and overnight shifts from Monday to Sunday. Your start date? July 7th! You’ll embark on an 11-week contract with the exciting potential for an extension all the way to August 2025.

Pay Rate: $18/hour

Your Role Will Include:

• Welcoming customers at the front desk and addressing their requests.
• Coordinating conference calls and managing incoming calls and emails.
• Dispatching requests based on service commitments.
• Creating technical support tickets, placing orders for parts, and keeping our inventory in tip-top shape.

What We’re Looking For:

To be a part of this dynamic team, you should have:

• Outstanding communication skills in English.
• A flexible schedule to work Monday to Sunday, including nights.
• Strong problem-solving abilities and attention to detail.
• Experience with Salesforce and ticketing systems is a bonus!

If you’re ready to embrace this opportunity and have the flexibility to work varied shifts, we want to hear from you! This could be the perfect fit for your next adventure in the telecommunications field!