Permanent

Bilingual Customer Service Representative

Posted on 05 June 25 by Sneha Nayak

  • Aurora, ON
  • $ - $52000 per Year
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Job Description

Customer Service Representative – Bilingual (English/French) 
Location: Aurora, ON (Hybrid – 2 days per week onsite)
Hours: Monday to Friday, 8-hour shifts between 8 am and 8 pm
Type: Full-time, permanent 

We’re looking for a bilingual (English/French) Customer Service Representative to join our client's Support Services and Support Centre team. In this role, you’ll work closely with internal teams and store-level partners to deliver exceptional service, resolve issues, and support marketing and customer programs.

Responsibilities:
  • Respond to phone and email inquiries from stores and internal teams, resolving issues promptly or escalating where necessary
  • Log interactions in tracking systems to ensure accurate documentation and follow-up
  • Identify recurring issues and propose/document potential solutions
  • Participate in daily team huddles and one-on-one meetings to stay aligned with team goals and performance expectations
  • Collaborate with internal departments to resolve inquiries and meet service level agreements
  • Contribute to the overall success of the team by meeting personal and shared goals
  • Adhere to safety standards and all corporate policies related to environmental, health, and workplace safety

Qualifications:
  • Fluency in both English and French (verbal and written) required
  • Completed post-secondary education
  • Minimum 2 years of customer service experience in a fast-paced environment preferred
  • Experience in supply chain management is an asset
  • High attention to detail with excellent organizational and multitasking skills
  • Strong interpersonal skills – professionalism, tact, and diplomacy in all interactions
  • Ability to communicate clearly and effectively across all mediums and with all levels of the organization
  • Flexible and adaptable approach to work with the ability to manage competing priorities
  • Strong problem-solving skills with a proactive attitude

Job Information

Rate / Salary

$ - $52000 per Year

Sector

Manufacturing

Category

Not Specified

Skills / Experience

Not Specified

Benefits

Not Specified

Our Reference

JOB-22455

Job Location