Job Description

This role provides high-level administrative support and helps manage files related to Workplace Safety Insurance Board (WSIB) appeals.

We’re looking for a detail-oriented, organized, and service-driven team player who thrives in a fast-paced environment and enjoys supporting others.

Key Responsibilities:

• Respond to WSIB-related inquiries by phone and email; direct to appropriate team members.

• Manage and organize digital and physical files.

• Draft, format, transcribe, and proofread letters, memos, and legal documents.

• Support document preparation and filing for appeal processes.

• Manage calendars, schedule meetings, and coordinate logistics.

• Handle general office tasks: mail processing, document scanning, supply requests, and database updates.

• Provide administrative support to Labour Relations Officers and legal staff.

• Help with ongoing projects and contribute to overall team effectiveness.

Qualifications:

• Post-secondary education in Administrative Services, Business Administration, or a related field.

• 3–5 years’ experience in an administrative or legal assistant role.

• Knowledge of WSIB processes is an asset.

• Strong skills in Microsoft Office (Word, Excel, PowerPoint) and document management systems.

• Excellent organizational, communication, and time-management skills.

• High attention to detail and ability to manage multiple priorities.

• Comfortable working with staff at all levels and providing exceptional internal service.