Job Description

A national, membership-based nonprofit organization is hiring a Bilingual Membership Services Manager to lead the growth and retention of its members across Canada. Reporting directly to the CEO, this role is ideal for someone with a strong background in membership management and an interest in leveraging AI and data to enhance member services.

This is an exciting opportunity working in a fully remote environment across Canada. This opportunity comes with 4 weeks vacation, health and dental benefits and a bonus. 

The successful candidate will be fluent in both English and French.

Key Responsibilities

• Lead the membership department

• Develop and execute strategies for membership growth, retention, and engagement

• Oversee membership reporting and project analysis

• Drive innovative research and implement AI tools to improve member experience

• Support membership-related policy development

• Manage member communications and resolve service inquiries with professionalism

• Collaborate with internal teams (e.g., events, communications, finance)

• Assist in planning and supporting 2–3 in-person events per year

• Oversee and optimize membership systems, CRM, and processes

Qualifications
Must-Haves:

• 2–5 years’ experience in a membership-based or nonprofit organization

• Experience in member services, retention, and communications

• Strong research, data analysis, and reporting skills

• Comfortable with technology and open to using AI tools

• Experience delegating tasks and working cross-functionally

• Resilience in dealing with challenging customer service scenarios

Nice-to-Haves:

• Experience supporting events (in-person or virtual)

• Background in policy development related to member programs or services

• Familiarity with CRMs or membership databases