Job Description

Our client in the Electronic Manufacturing industry is looking for a Bilingual (French/English) Project Assist to join their team on a contractual basis. This is a hybrid role working 4 days in their North York office and 1 day from home. The ideal candidate will be fluent in both French and English and have a strong customer service background. 

ROLES AND RESPONSIBILITIES:

• Centralized Service Administration
• Proactively maintain database for various parts. 
• Interact with third-party providers for equipment, training, scheduling
• Support service center onboarding, maintain database
• Assist in resolving day-to-day inquiries, issues with technicians, and Authorized Service Centers
• Handle general inquiries, follow-ups, postal code updates
• Allocate, resolve internal customer escalations
• Prepare, distribute bilingual communication to service network, internal staff
• Create, update documentation for process adherence
• Facilitate returns 

QUALIFICATIONS AND EXPEREIENCE:

• College or University diploma/degree
• 2+ years of customer service, administrative experience
• Strong MS Office, Google skills (Excel, Sheets, etc.)
• Clear, concise verbal, written communication skills
• Experience in crafting process communications
• Positive attitude, patience, ability to empathize with customers
• Effective multitasking, prioritization, meeting tight deadlines
• Exceptional attention to detail
• Must be bilingual (English/French)

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