Temporary

Bilingual Customer Service Representative

Posted on 22 May 25 by Samantha Kent

  • Ottawa, ON
  • $24.00 - $ per Hour
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Job Description

Our client, a leading provider of IT solutions, is seeking a Bilingual Customer Service Representative to join their  team on a full-time contract basis. This is a great opportunity to be part of a high-impact, community-focused initiative supporting local charities.
This is a 5.5-month contract with the potential for a permanent, full-time opportunity at the end of the term. 

Roles and Responsibilities

  • Monitor sales queues

  • Fulfill and track ticket orders via email and mail

  • Respond to inbound customer inquiries via phone, voicemail, and email

  • Use internal documentation and manuals to troubleshoot issues

  • Escalate complex issues when needed, ensuring prompt resolution

  • Generate and reconcile weekly and final reports for regulatory bodies

  • Prepare high-level summaries for internal and external stakeholders

Qualifications and Skills

  • High School Diploma or equivalent

  • Bilingual in English and French (spoken, written, and reading)

  • Minimum 1 year of experience in a customer service role

  • Comfortable using MS Office 365 and common internet browsers

  • Experience using a ticketing system is an asset

  • Strong communication and interpersonal skills

  • Highly organized with keen attention to detail

  • Ability to prioritize and multitask effectively

Job Information

Rate / Salary

$24.00 - $ per Hour

Sector

IT Managed Services

Category

Not Specified

Skills / Experience

Not Specified

Benefits

Not Specified

Our Reference

JOB-22179

Job Location