Job Description

Position Summary

We are seeking a highly organized and detail-oriented individual to join our client in a support role focused on scheduling, documentation, and coordination within a medically sensitive environment. The ideal candidate will possess strong administrative capabilities, discretion in handling confidential information, and excellent communication and customer service skills.

Qualifications & Certifications

• Proven experience managing complex schedules and calendars

• Sound judgment and discretion in handling confidential data, including employee medical records

• High attention to detail with excellent data entry accuracy

• Skilled in the creation, documentation, and maintenance of records and information

• Familiarity with office technologies, including software applications and digital record systems

• Strong interpersonal skills with effective verbal and written communication abilities

• Demonstrated excellence in customer service

• Post-secondary education in a relevant field, or an equivalent combination of education, training, and related work experience

Key Responsibilities

• Manage an active caseload of 60–70 files, ensuring all appointments are scheduled and conducted in a timely and appropriate manner

• Receive, document, and report test results; communicate with third-party service providers as required

• Serve as a secondary point of contact for external medical service providers, including Medical Review Officers, laboratories, collection agents, and Team Leads

• Safeguard the confidentiality of all testing records and ensure compliance with privacy standards

• Respond to incoming phone inquiries regarding test results and appointment logistics

• Provide backup support to other Program Assistants as needed

Expected Deliverables

• Schedule mandatory medical appointments promptly and in accordance with clinical guidance, with minimal margin for error

• Distribute daily appointment notices to relevant stakeholders

• Respond to voicemail messages within 24 hours

• Maintain up-to-date task completion and consistently meet deadlines