Program Assistant

Posted on 21 May 25 by Michelle Tiainen

  • Toronto
  • $ - $
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Job Description

Position Summary

We are seeking a highly organized and detail-oriented individual to join our client in a support role focused on scheduling, documentation, and coordination within a medically sensitive environment. The ideal candidate will possess strong administrative capabilities, discretion in handling confidential information, and excellent communication and customer service skills.


Qualifications & Certifications

  • Proven experience managing complex schedules and calendars

  • Sound judgment and discretion in handling confidential data, including employee medical records

  • High attention to detail with excellent data entry accuracy

  • Skilled in the creation, documentation, and maintenance of records and information

  • Familiarity with office technologies, including software applications and digital record systems

  • Strong interpersonal skills with effective verbal and written communication abilities

  • Demonstrated excellence in customer service

  • Post-secondary education in a relevant field, or an equivalent combination of education, training, and related work experience


Key Responsibilities

  • Manage an active caseload of 60–70 files, ensuring all appointments are scheduled and conducted in a timely and appropriate manner

  • Receive, document, and report test results; communicate with third-party service providers as required

  • Serve as a secondary point of contact for external medical service providers, including Medical Review Officers, laboratories, collection agents, and Team Leads

  • Safeguard the confidentiality of all testing records and ensure compliance with privacy standards

  • Respond to incoming phone inquiries regarding test results and appointment logistics

  • Provide backup support to other Program Assistants as needed


Expected Deliverables

  • Schedule mandatory medical appointments promptly and in accordance with clinical guidance, with minimal margin for error

  • Distribute daily appointment notices to relevant stakeholders

  • Respond to voicemail messages within 24 hours

  • Maintain up-to-date task completion and consistently meet deadlines

Job Information

Rate / Salary

$ - $

Sector

Provincial Government

Category

Not Specified

Skills / Experience

Not Specified

Benefits

Not Specified

Our Reference

JOB-22158

Job Location