Job Description

The Bilingual Accreditation Coordinator supports the administration of professional program at post-secondary institutions. This role ensures academic standards are met, supports students throughout their learning journey, and builds relationships with colleges and instructors.

The successful candidate must be fluent in both English and French.

Key Responsibilities:

• Respond to student inquiries about programs, courses, and registrations

• Coordinate course setup, materials, and access on online platforms

• Support instructors, verify qualifications, and process payments

• Work closely with partner colleges to maintain and grow course offerings

• Track enrollments, manage course changes (cancellations, refunds, etc.), and ensure accurate data in the database

• Support departmental projects and improvements (e.g., LMS implementation)

• Represent the Institute at events and virtual information sessions

What You Bring:

• College diploma and 3+ years of customer service or education administration experience

• Fully bilingual (English and French – written and spoken)

• Knowledge of the Quebec education system is a strong asset

• Strong communication, organization, and relationship-building skills

• Detail-oriented and comfortable with technology (MS Office; iMIS knowledge a plus)

• Willingness to take required courses (PCL and CSAE 100) within first 2 years

• Some travel within Canada may be required