Job Description

Our client is seeking a detail-oriented and customer-focused Customer Service Representative – Order Entry to join their team. The ideal candidate will be responsible for processing customer orders accurately and efficiently while providing exceptional customer support. This role requires excellent communication skills, strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Accurately enter customer orders into the system while ensuring data integrity and compliance with company policies.

• Communicate with customers via phone, email, and chat to confirm order details, resolve inquiries, and provide status updates.

• Address and resolve order discrepancies, shipping issues, and customer concerns in a professional and timely manner.

• Work closely with the sales, warehouse, and logistics teams to ensure smooth order fulfillment.

• Maintain up-to-date knowledge of company products, pricing, and promotions to assist customers effectively.

• Process returns, exchanges, and refunds according to company policies.

• Monitor and track orders to ensure timely delivery and follow up with customers as needed.

• Assist in identifying and implementing process improvements to enhance order processing efficiency and customer satisfaction.

• Maintain accurate records of customer interactions and transactions in the CRM system.

• Perform other related duties as assigned.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.

• Previous experience in customer service, order entry, or a related field preferred.

• Strong data entry skills with high accuracy and attention to detail.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with order management or CRM software.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Problem-solving skills and a proactive approach to addressing customer needs.

• Team player with a positive attitude and strong work ethic.