Job Description

Social Media Support Agent
Location: St. Catharines, ON
Client: Social Media & Advertising
Hours: Monday to Friday, 9:00 AM - 5:00 PM EST
Pay: $19.23/hour+ $1000 bonus
Duration: 12 month contract with potential for extension or permanency
Shift: Hours may vary between 35-44 hours per week

Why Apply?

• Competitive Pay: Earn $19.23 per hour, with the opportunity to contribute to a dynamic and growing client portfolio.
• Exciting Work Environment: Support and engage with social media Creators, helping them build and grow their brands.
• Career Growth: Potential for further opportunities within a high-profile, fast-paced industry.

Key Responsibilities:

• Serve as a primary point of contact for social media Creators, providing guidance on platform use and strategies.
• Educate and consult with partners on how to optimize social media performance.
• Track, analyze, and communicate key performance metrics and trends to partners.
• Manage an existing portfolio of ~300 accounts, handling outreach via text, phone, and email.
• Proactively identify and develop new relationships, responding to marketing leads and scheduling outreach to both new and legacy partners.

Basic Qualifications:

• 1+ year of experience in Customer Service.
• High School Diploma or equivalent.
• Proficient in English with excellent verbal and written communication skills.
• At least 6 months of experience in Marketing, Social Media, or Sales (internship or work).
• Strong interpersonal and relationship-building skills.
• Ability to work independently and take initiative.
• Quick learner with the ability to thrive in a fast-paced environment.

Preferred Qualifications:

• Experience with social media platforms.
• Familiarity with online advertising products and digital marketing.
• Strong computer skills with technical expertise.

Additional Skills:

• Excellent listening, customer service, and communication skills.
• Positive attitude with the ability to overcome challenges.
• Detail-oriented with a passion for continuous improvement.
• Ability to work with minimal supervision and in a team environment.

Apply Now to help Creators thrive in the social media space while growing your career in a cutting-edge industry!