Contract

Social Media Support Agent

Posted on 05 May 25 by Maya Shaw

  • St. Catharines, Ontario
  • $19.23 - $ per Hour
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Job Description

Social Media Support Agent
Location: St. Catharines, ON
Client: Social Media & Advertising
Hours: Monday to Friday, 9:00 AM - 5:00 PM EST
Pay: $19.23/hour+ $1000 bonus
Duration: 12 month contract with potential for extension or permanency
Shift: Hours may vary between 35-44 hours per week

Why Apply?

  • Competitive Pay: Earn $19.23 per hour, with the opportunity to contribute to a dynamic and growing client portfolio.
  • Exciting Work Environment: Support and engage with social media Creators, helping them build and grow their brands.
  • Career Growth: Potential for further opportunities within a high-profile, fast-paced industry.

Key Responsibilities:

  • Serve as a primary point of contact for social media Creators, providing guidance on platform use and strategies.
  • Educate and consult with partners on how to optimize social media performance.
  • Track, analyze, and communicate key performance metrics and trends to partners.
  • Manage an existing portfolio of ~300 accounts, handling outreach via text, phone, and email.
  • Proactively identify and develop new relationships, responding to marketing leads and scheduling outreach to both new and legacy partners.

Basic Qualifications:

  • 1+ year of experience in Customer Service.
  • High School Diploma or equivalent.
  • Proficient in English with excellent verbal and written communication skills.
  • At least 6 months of experience in Marketing, Social Media, or Sales (internship or work).
  • Strong interpersonal and relationship-building skills.
  • Ability to work independently and take initiative.
  • Quick learner with the ability to thrive in a fast-paced environment.

Preferred Qualifications:

  • Experience with social media platforms.
  • Familiarity with online advertising products and digital marketing.
  • Strong computer skills with technical expertise.

Additional Skills:

  • Excellent listening, customer service, and communication skills.
  • Positive attitude with the ability to overcome challenges.
  • Detail-oriented with a passion for continuous improvement.
  • Ability to work with minimal supervision and in a team environment.

Apply Now to help Creators thrive in the social media space while growing your career in a cutting-edge industry!

Job Information

Rate / Salary

$19.23 - $ per Hour

Sector

Professional Services

Category

Not Specified

Skills / Experience

Not Specified

Benefits

Not Specified

Our Reference

JOB-21931

Job Location